Privacy Policy
Effective date: July 6, 2026
Introduction
Yenavi (“we,” “us,” or “our”) operates www.yenavi.com and the Yenavi application (the “Service”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.
Yenavi is a US-only service built for independent landlords and homeowners. We do not knowingly operate outside the United States.
Questions? Email us at support@yenavi.com.
What We Collect
We collect information you provide directly:
- Account information: your name (optional), email address, and password (stored as a one-way hash — we never store your plaintext password). If you sign up via Google, we receive your name and email from Google.
- Property data: addresses, property type, purchase price, current value, and notes you enter for each property.
- Documents: HOA and CCR documents, receipts, invoices, and other property records you choose to upload. Only HOA and CCR documents you explicitly enable are eligible for AI processing.
- Maintenance records: work orders, vendor names, service dates, costs, and warranty information you log.
- Financial records: income and expense entries, amounts, categories, and descriptions you enter.
- Lease information: if you use the lease feature, the tenant name, lease dates, and rent amount you enter for your properties.
We also collect automatically:
- Usage data: server logs including IP addresses and request metadata, retained by our hosting provider for operational purposes.
- Analytics events (only if you accept): if you accept analytics cookies via the banner shown on your first visit, we record product usage as counts and category flags — e.g. how many properties or documents you’ve added, which features you use — never property addresses, tenant names, document content, or financial amounts. You can decline these cookies; declining doesn’t limit your use of Yenavi.
How We Use Your Information
We use your information to:
- Provide, operate, and improve the Service
- Provide AI-powered features for HOA and CCR documents you explicitly enable, and other AI features you explicitly choose to use
- Send transactional emails: email verification, password reset, and maintenance reminders you have enabled
- Respond to your support requests
We do not sell your data. We do not use your data for advertising.
AI Processing
Your documents stay private by default. AI is something you deliberately enable — not something that automatically scans everything you store.
Yenavi limits document AI processing to HOA and CCR documents that you explicitly enable. AI processing is off by default for every uploaded document.
| Document type | Stored in Yenavi | AI processing |
|---|---|---|
| HOA | Yes | Optional — off by default |
| CCR | Yes | Optional — off by default |
| Invoice | Yes | Never |
| Other | Yes | Never |
AI processing is limited to HOA and CCR documents you explicitly enable. Receipts and invoices are stored for your records and are not sent to AI providers.
When you enable AI for an eligible HOA or CCR document, Yenavi may extract and process its text to provide features such as document search, summaries, and question answering. Personal identifiers detected by our filtering systems are removed before content is sent to an AI provider.
When you use the AI assistant, the text of your question and relevant content from AI-enabled documents may be sent to our AI service providers to generate the response. Finance and maintenance records are sent to our AI service providers only if you enable “Use finance and maintenance records with AI” in Settings. This setting is off by default.
Sensitive information: Document storage on Yenavi is intended for property-related records, not for Social Security numbers, government ID numbers, full bank account numbers, or similarly sensitive personal information. Please avoid uploading documents whose primary purpose is to record this kind of information.
Uploading a document does not give Yenavi permission to use it with AI. AI processing is available only for eligible HOA and CCR documents, and only after you explicitly enable it for that specific document.
Third Parties We Share Data With
We use third-party service providers to operate Yenavi. Each receives only the data necessary for its function:
| Category | Purpose |
|---|---|
| Database hosting | Stores your account, property, and records data |
| Cloud file storage | Stores your uploaded documents |
| AI language model provider | Powers AI chat and summarization for HOA and CCR documents you explicitly enable |
| AI embeddings provider | Powers search for HOA and CCR documents you explicitly enable |
| Email delivery service | Sends transactional emails (verification, password reset, maintenance reminders) |
| OAuth sign-in provider | Google sign-in, if you use it |
| Application hosting provider | Hosts the Yenavi application and keeps operational request logs |
| Product analytics | Understands how the app is used, so we can improve it — only if you accept the cookie banner |
Data Retention
We retain your data for as long as your account is active. When you delete your account, all of your data is permanently deleted: your account record, all properties, documents, maintenance records, financial records, and uploaded files. This deletion is immediate and irreversible. See Account → Data & Privacy to delete your account.
Your Rights
You have the right to:
- Access your data: all your data is visible within the application.
- Delete your data: use Account → Data & Privacy → “Delete my account” to permanently remove all your data. This is immediate and cannot be undone.
- Contact us: email support@yenavi.com with any privacy questions or requests.
Data Security
We use industry-standard security practices: encrypted connections (HTTPS/TLS) for all data in transit, encrypted storage at rest via our database and file storage providers, and hashed passwords. No security system is perfect — if you believe your account has been compromised, contact support@yenavi.com immediately.
Children’s Privacy
Yenavi is not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a notice within the application. The effective date at the top of this page reflects when the current version took effect.
Contact
Yenavi
support@yenavi.com
www.yenavi.com